Message templates

Messages templates can be defined to be used with Action Rules. Pilvi™ provides a default set of templates for you to get started with, but you can modify the templates to your liking or create new templates.

Syntax

Message templates use the Mustache syntax

Variables are used by wrapping them in double-braces

<p>{{company.name}}</p>

List variables are indicated with square brackets [] at the end of variable name. For ex. a list variable of profile's properties is profile.properties[]

You can loop through the list variable by using a Section. Section starts with a # and ends with a /.

<ul>
{{#profile.properties}}
    <li>{{label}}: {{value}}</li>
{{/profile.properties}}
</ul>

If a value isn't available for a certain variable, you can use inverted section to render a section instead.

In the example below, row 3 is rendered if the variable value contains a value. If not, then row 4 is rendered instead:

1: <ul>
2: {{#profile.properties}}
3:      {{#value}}<li>{{label}}: {{{value}}}</li>{{/value}}
4:      {{^value}}<li>{{label}}: Placeholder text</li>{{/value}}
5: {{/profile.properties}}
6: </ul>

Note properties[].value needs to be wrapped in triple-braces so the HTML is properly rendered for all Property value types.

Variable availability varies between messsage template types. Available contexts define which variables are available.

Localization

Each template can be localized for available languages.

The locale in which the emails are sent, are chosen dynamically based on the

• language that the customer is currently using on the Shop/Console/Manager.
• or by a user specific language value, in cases where the email sending originates from a background process where it doesn't relate to any UI action.
• fall back to Site default value DEFAULT_LOCALE_CODE (usually English)

Templates

Message Template Type	Context
USER	User
PROFILE	User Profile
SERVICES_EXPIRING	User Profile
SERVICE	User Profile Service
SERVICE_CANCELED	User Profile Service
SERVICE_EXPIRED_BECAUSE_UNPAID	User Profile Service
SERVICE_EXPIRED_BECAUSE_CANCELED	User Profile Service
CUSTOMER_ORDER_CONFIRMATION	User Profile Order
SELLER_ORDER_CONFIRMATION	User Profile Order
INVOICE_PAYMENT_SUCCESSFUL	Profile Invoice Payment
INVOICE_PAYMENT_FAILED	Profile Invoice Payment
INVOICE	User Profile Invoice Payment
INVOICE_CREATED	Profile Invoice Payment
INVOICE_REMINDER	Profile Invoice Payment
INVOICE_OVERDUE	Profile Invoice Payment

System templates

System message templates are tied to critical processes of the Pilvi™ platform. Multiple versions of these templates cannot be created.

Message Template Type	Context
SERVICE_EMAIL_PROVISION	Profile Service

Variables

All templates

Variable Name	Description / Value source
company.name	Preference: COMPANY_NAME
company.email	Preference: COMPANY_EMAIL
company.address	Preference: COMPANY_ADDRESS
company.zipcode	Preference: COMPANY_ZIP_CODE
company.city	Preference: COMPANY_CITY
company.country	Preference: COMPANY_COUNTRY
company.phone	Preference: COMPANY_PHONE
company.site.url	Preference: COMPANY_SITE_URL
company.logo.url	Preference: COMPANY_LOGO_URL
company.vat.id	Preference: COMPANY_VAT_ID
message.title	Title/Subject of the message template
site.name	Site name. My Shop
site.console.url	Site Console Root URL. ex. my-shop.saas.pilvi.com/console
site.console.profile.url	Site Console Profile Page URL. ex. my-shop.saas.pilvi.com/console/profile
site.console.invoices.url	Site Console Invoices Page URL. ex. my-shop.saas.pilvi.com/console/invoices
site.console.services.url	Site Console Services Page URL. ex. my-shop.saas.pilvi.com/console/services
site.manager.url	Site Manager URL. ex. my-shop.saas.pilvi.com/manager
site.domain	Site's domain ex. my-shop.saas.pilvi.com
site.shop.url	Site's shop url ex. my-shop.saas.pilvi.com
year	Current year

Template specific

Message Template Type	Variable Name	Description / Value source
SERVICES_EXPIRING	numberofdaysbeforeexpire	Days before Service Expiration Date (prev. numberofdaysbeforeexpire)
SERVICES_EXPIRING	expiringservices	List of expiring services. Contains same variables as Service context
INVOICE_REMINDER	numberofdaysbeforeduedate	Days before Invoice Due Date
INVOICE_OVERDUE	numberofdaysafterduedate	Days after Invoice Due Date
SERVICE	numberofdayssinceservicecreated	Days after Service has been created
SERVICE	createdservices	List of created services. Exists if numberofdayssinceservicecreated defined. Contains same variables as Service context
SERVICE	numberofdayfromservicetrialstart	Days after Service Trial period has been started.
SERVICE	numberofdaystillservicetrialend	Days till Service Trial period end.
SERVICE	trialservices	List of trial services. Exists if numberofdayfromservicetrialstart or numberofdaystillservicetrialend defined. Contains same variables as Service context
SERVICE / ORDER	productno	From PRODUCT_NUMBER condition

User context

Variable Name	Description / Value source
user.id	User Id
user.email	User Email
user.name	User Full Name
user.firstname	User Firstname
user.lastname	User Lastname

Profile context

Variable Name	Description / Value source
profile.id	Profile Id
profile.no	Profile No
profile.name	Profile Name
profile.balance	Profile Balance
profile.debt	Profile Debt
profile.address.delivery.street	Profile Delivery Address Street
profile.address.delivery.city	Profile Delivery City
profile.address.delivery.zipcode	Profile Delivery Zip Code
profile.address.delivery.state	Profile Delivery State
profile.address.delivery.country	Profile Delivery Country
profile.address.invoice.street	Profile Invoice Address Street
profile.address.invoice.city	Profile Invoice City
profile.address.invoice.zipcode	Profile Invoice Zip Code
profile.address.invoice.state	Profile Invoice State
profile.address.invoice.country	Profile Invoice Country
profile.services	List of active Services on the Profile. Contains same variables as Service context
profile.vatnumber	Profile VAT Number
profile.einvoiceovt	Profile Electronic Invoice address (OVT)
profile.properties[].name	Profile Property Name
profile.properties[].label	Profile Property Label
profile.properties[].value	Profile Property Value

Service context

Variable Name	Description / Value source
service.id	Service Id
service.no	Service No
service.name	Service Name
service.url	Service Page URL
service.expiredate	Service Expiration Date
service.properties[].name	Service Property Name
service.properties[].label	Service Property Label
service.properties[].value	Service Property Value
service.product	The Product of the Service. Contains same variables as Product context

Order context

Variable Name	Description / Value source
order.id	Order ID
order.no	Order Number
order.created	Order creation time, localized
order.subtotal	Order Subtotal, the price of the products ordered
order.balanceconsumed	The amount of account balance consumed
order.total	Order Total. The total price of the order after reductions such as discounts, account balance use
order.totalwithvat	Order Total With VAT
order.vat.rate	Order VAT Rate
order.vat.amount	Order VAT Amount
order.reference	Customer reference
order.additionalinfo	Order additional info
order.products	List of Products in Order. Contains same variables as Product context
order.invoice	Invoice from Order. Contains same variables as Invoice context

Contract context

Variable Name	Description / Value source
contract.id	Contract ID
contract.no	Contract Number
contract.startdate	Contract start date
contract.invoicedtill	Contract invoiced till date
contract.paidtill	Contract paid till date
contract.reference	Contract customer referenced
contract.created	Contract creation time, localized

Product context

Variable Name	Description / Value source	Format
product.id	Product Id	number
product.no	Product Number	number
product.name	Product Name	string
product.plan	Product Plan	string
product.image.url	Product Image URL	string
product.productgroup.name	Product Group Name	string
product.properties[].name	Product Property Name	string
product.properties[].label	Product Property Label	string
product.properties[].value	Product Property Value	string
product.billingperiod	Product Billing Period	1 month
product.billingprice	Product Billing Price (price * billingperiod)	0.00
product.billingpricewithvat	Product Billing VAT Price (price * billingperiod)	0.00
product.trialperiod	Product Trial Period	1 month
product.price	Product Price (price in product price interval)	0.00
product.priceperiod	Product Price Period	1 month
product.pricewithvat	Product VAT Price	0.00

Invoice context

Variable Name	Description / Value source	Format
invoice.id	Invoice Id	number
invoice.no	Invoice Number	number
invoice.issuedate	Invoice Issue Date	date, localized
invoice.duedate	Invoice Due Date	date, localized
invoice.sum	Invoice Sum In Base Currency	0.00
invoice.sumvat	Invoice Sum With VAT In Currency	0.00
invoice.sumopen	Invoice Sum Open	0.00
invoice.sumopenvat	Invoice Sum Open With VAT In Base Currency	0.00
invoice.referenceno	Invoice Reference Number	string
invoice.customerreference	Invoice Customer Reference Number	string
invoice.items[].id	InvoiceItem Id	number
invoice.items[].name	Product name from invoiced service created	string
invoice.items[].description	InvoiceItem Description	string
invoice.items[].service.id	InvoiceItem Service Id	number
invoice.items[].multiplier	InvoiceItem Billing Interval Multiplier	number
invoice.items[].price	InvoiceItem Price	number
invoice.items[].sum	InvoiceItem Sum	number
invoice.items[].sumvat	InvoiceItem Sum VAT	number
invoice.items[].unit	InvoiceItem Billing Interval Unit	string
invoice.items[].recurring	InvoiceItem Recurring Service	boolean
invoice.items[].vatrate	InvoiceItem VAT Rate	number
invoice.items[].vatamount	InvoiceItem VAT Amount	number
invoice.items[].billingperiodstart	Billing Period Start Date	date
invoice.items[].billingperiodend	Billing Period End Date	date
invoice.address.seller.street	Invoice Seller Address Street	string
invoice.address.seller.city	Invoice Seller City	string
invoice.address.seller.zipcode	Invoice Seller Zip Code	string
invoice.address.seller.state	Invoice Seller State Name	string
invoice.address.seller.country	Invoice Seller Country Name	string
invoice.address.invoice.street	Invoice Address Street	string
invoice.address.invoice.city	Invoice Address City	string
invoice.address.invoice.zipcode	Invoice Address Zip Code	string
invoice.address.invoice.state	Invoice Address State Name	string
invoice.address.invoice.country	Invoice Seller Country Name	string
invoice.address.delivery.street	Invoice Delivery Address Street	string
invoice.address.delivery.city	Invoice Delivery City	string
invoice.address.delivery.zipcode	Invoice Delivery Zip Code	string
invoice.address.delivery.state	Invoice Delivery State Name	string
invoice.address.delivery.country	Invoice Delivery Country Name	string
invoice.contract	If invoice is created from Contract. Contains same variables as Contract context
invoice.payments	List of Invoice Payments. Contains same variables as Payment context	list
invoice.url	Url to invoice in console	url

Payment context

Variable Name	Description / Value source
payment.sum	Sum of Payment
payment.processor.id	Payment processor ID
payment.processor.code	Payment processor code
payment.processor.name	Payment processor name
payment.created	Payment creation time, localized
payment.message	Payment message, if exists. Can contain additional details of the payment for ex. when payment needs customer authentication or payment has failed